Floor Care & Warranty Guide

Everything you need to know to protect your flooring investment.

Naturcor

Naturcor H2O

Inspired By Nature, Created For Comfort.

The heart of Naturcor lies in its technologically-advanced layered construction, which makes it especially resilient and cushioned underfoot so it’s especially easy on bones and joints. Offered in an abundance of realistic wood and stone looks, its beautiful natural designs are rivaled only by its cushioned step, strength, and durability.

Exclusive Flooring America®/Flooring Canada®

Five-Star Naturcor H2O Resilient Warranties

The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

STAR RATING
WEAR-THROUGH WARRANTY 25 Years 20 Years 15 Years 10 Years 5 Years
FADE, STAIN, DISCOLOR 25 Years 20 Years 15 Years 10 Years 5 Years
RIP, TEAR, GOUGE, & INDENT 25 Years 20 Years 15 Years 10 Years 5 Years
WATER Life Of Floor Life Of Floor Life Of Floor Life Of Floor Life Of Floor
INSTALLATION Life Of Floor Life Of Floor Life Of Floor Life Of Floor Life Of Floor
REPLACEMENT WARRANTY 90 Day Confidence Plus™ Warranty 60 Day Confidence Plus™ Warranty 30 Day Confidence Plus™ Warranty 30 Day Confidence Plus™ Warranty 30 Day Confidence Plus™ Warranty

Confidence Plus Warranty

All Five-Star and Four-Star flooring carries a Confidence Plus Warranty. If, within the time frame of this warranty (90 days after installation for Five-Star floors; 60 days for Four-Star floors) and after 30 days of living on your new floor, you wish to change your floor for any reason, your retailer will replace it with another style or color of flooring of equal value. Should you wish to replace your floor with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced resilient floor is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated resilient floor under the Confidence Plus Warranty. This is a style and color replacement warranty and does not apply to matters covered by other warranties. Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. Any replacement product cannot be the same style and color as the original purchase.

No replacement will be made with respect to a resilient floor that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring America®/Flooring Canada® style resilient floor that has been professionally installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

(See General Terms and Conditions on pages below for other conditions that apply.)

Price Protection Guarantee

Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring America®/Flooring Canada® first quality product of the same brand and styles as the flooring you purchased, we will happily refund your money. It’s our Price Protection Guarantee, and it’s simple. Just present your retailer with the competitor’s advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.

Price Protection Guarantee applies only to local retail store pricing and/or purchases. Online retailers and wholesalers are excluded. "Local retail store" is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Fade, Stain, and Discolor Warranty

With our exclusive resilient, you are assured outstanding quality and the best warranties. Every resilient floor is designed to meet the highest performance standards and is warranted not to permanently stain, discolor, or fade when used under normal household conditions and properly maintained. The overall stain resistance of our resilient is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances such as tar, rust, and permanent marker takes a little extra effort, but by using a mild cleaning product your floor will maintain its beauty for years to come. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface. To minimize potential staining from asphalt tracking, we suggest you use a latex-based driveway sealer.

Your flooring is guaranteed not to permanently discolor from mold or mildew. However, mold and mildew growth caused by excessive moisture as a result of plumbing, appliance, or sliding glass door leaks is not covered.

Your floor will not fade from artificial light. It is recommended that in areas where extreme sunlight hits the floor, blinds or curtains be closed. A combination of heat and sunlight causes most home furnishings, including resilient floors, to fade or discolor.

If your flooring fails to perform as warranted, contact your Flooring America®/Flooring Canada® retailer. A floor discolored due to mold/mildew growth or asphalt tracking will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of resilient.

(See General Terms and Conditions for Resilient Warranties on pages 32-33 for other conditions that apply.)

Limited Rip, Tear, Gouge, and Indent Warranty

Flooring America®/Flooring Canada® warrants that with proper care and maintenance, your resilient floor will not contract, expand, curl, crack, rip, tear, or gouge from normal household use when proper maintenance is used.* This warranty excludes damage caused by moving appliances or heavy furniture without protecting the floor. When moving appliances, heavy furniture, or other heavy objects, place a sheet of plywood on the floor and "walk" the appliance across it. Furniture glides are also an acceptable method of moving appliances, heavy furniture or other heavy objects. Support furniture with wide-bearing non-staining floor protectors. Ideally, protectors should be at least one inch in diameter (the heavier the item the wider the floor protector should be), made of non-pigmented hard plastic and should rest flat on the floor. Use of non-staining felt is also acceptable. Always protect the floor by using an appliance dolly even if the heavy object is equipped with wheels or rollers.

(See General Terms and Conditions for Resilient Warranties on pages 32-33 for other conditions that apply.)

*Normal household use is defined as common daily activities in the home, excluding pets.

Limited Wear Warranty

Providing that your floor is used in a residential setting under normal residential traffic* conditions and with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants that from the date of the original installation the finish of your resilient floor will not wear-through** for the period specified by the warranty level of the product purchased. See page 28 for details of warranty terms.

Should you feel that your resilient floor is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If the image layer of your resilient floor wears through during the warranty period, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This warranty excludes damage caused by improper care and maintenance; misuse, abrasives, insufficient protection from furniture, or furniture moving; damage caused by vacuum cleaner beater bars and metal caster wheels; wet or steam mopping, scratches, or indentations caused by spiked-heel shoes and pet nails; or any casualty event.

(See General Terms and Conditions for Resilient Warranties on pages 32-33 for other conditions that apply.)

*Normal residential traffic conditions mean those daily activities commonly associated with residential use.

**Wear-through is defined as complete loss of the wear layer so that the printed pattern is altered. Gloss reduction is not considered wear and is not covered by this warranty. Surface wear must be readily visible, approximately 1/2" square or greater.

Limited Lifetime Waterproof Warranty for Naturcor H2O

When installed following manufacturer’s instructions and used under normal residential traffic conditions with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer, that this resilient floor will avoid damage from everyday splashes and spills. The floor is warranted to be waterproof and the structural integrity of the floor will not be significantly diminished by exposure to liquid for the life of the product. Your resilient floor will resist liquid damage under normal use for the length of the warranty, including damages caused from damp mopping and topical spills provided spills are promptly removed. Additionally, your resilient floor will not discolor, deform, or damage from moisture and will not be affected by mold, mildew, or alkaline (a floor discolored due to mold or mildew growth will be replaced only one time; if the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of resilient flooring). This warranty excludes all casualty events involving water coming in contact with your floor and failures normally covered by homeowners insurance (such as water from fires) including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure or other conditions that result in water or moisture being under the floor. It does cover topical moisture. As long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.) it will evaporate before passing between to the subfloor or damaging the floor. "Lifetime" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the resilient floor you purchased. See the Flooring America®/Flooring Canada® Floor Care & Warranty Guide for details.

Should your Naturcor H2O floor fail to perform in accordance with this warranty, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area (the failed area, not the entire room). Flooring will be replaced under the warranty with the same style of flooring if available, or, if not available, with the style of flooring currently available that most closely approximates the original. See Warranty Information in the Flooring America®/Flooring Canada® Care & Warranty Guide for complete details.

(See General Terms and Conditions for Resilient Warranties on pages 32-33 for other conditions that apply.)

Limited Lifetime Installation Warranty

Your Flooring America®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the industry. Should further service be required attributable to the original installation of your resilient floor, your Flooring America®/Flooring Canada® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the resilient floor you purchased. See the Exclusive Flooring America®/Flooring Canada® Five-Star Resilient Warranties on page 28 for further details. Surface wear must be readily visible, approximately 1/2 inch square or greater. This Lifetime Installation Warranty applies only to the original purchaser and installation site and is not transferable. This Limited Installation Warranty applies only to residential installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer. Rental units are not covered.

(See General Terms and Conditions for Resilient Warranties on pages 32-33 for other conditions that apply.)

General Terms and Conditions

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to resilient installed in owner-occupied residential spaces where no commercial activity takes place.
  2. The terms of the warranty begin on the date of installation.
  3. These limited warranties apply only to the original purchaser and installation site and are not transferable.
  4. These limited warranties exclude resilient flooring that has been put to abnormal use or conditions or abused in any way. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other accidents and casualty events. These limited warranties do not cover indentations, scratches, stains; or damage caused by negligence, moisture, erosion, pebbles, sand, or other abrasives; pets, narrow or spiked-heel shoes, cleats or boots, insufficient furniture protection, casters on furniture, rotating beater bars on vacuum cleaners, burns, cuts, dropping heavy/sharp objects, appliance leaks, damage caused by steam mops, pets; or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a resilient floor in a residence.
  5. These limited warranties do not apply to damages from exposure to extreme heat, dryness, or water saturation; or stains as a result of chemical or industrial products (other than recommended cleaning products).
  6. To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
  7. These warranties apply only to residential installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.
  8. Flooring America's®/Flooring Canada's® sole liability on any claim shall be limited to the repair or replacement of the defective goods for the affected area only which are proven to the manufacturer’s satisfaction to be defective. These warranties expressly exclude consequential or incidental damages.
  9. Flooring America®/Flooring Canada® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
  10. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  11. Should you feel that your resilient floor is not performing according to the terms in this warranty, contact your Flooring America®/Flooring Canada® retailer. This warranty is conditioned upon your Flooring America®/Flooring Canada® retailer’s receipt of notice in writing of the alleged issue prior to expiration of the limited warranty period and evidence that the floor was properly installed and not subject to any of the conditions herein defined to void the conditions of the warranty. These warranties apply on the condition that installation and regular and preventive maintenance have been carried out as recommended in this guide.

NOTE: Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific resilient floor.